FAQ

WHAT IS YOUR PROCESSING TIME?

Our current processing time is 1–2 business days. If you need your order sooner, please reach out and we will do our best to accommodate your request. Processing time is separate from shipping time and excludes weekends and holidays.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

We offer shipping through USPS, UPS, and FedEx. Most orders arrive within 2–7 business days after they have shipped. Delivery times may vary due to carrier delays, weather, or other circumstances beyond our control.

DO YOU OFFER LOCAL PICKUP?

Yes! We offer local pickup in Arlington, Texas. To schedule a pickup, please contact us through our website chat, email, or Socials. Payment is required at the time of ordering. Orders are typically ready within 1–2 business days, excluding weekends and holidays.

I AM LOCAL. CAN YOU DELIVER?

At this time, we offer local pickup and shipping only.

I NEED A LARGER ORDER. DO YOU TAKE CUSTOM ORDERS FOR EVENTS?

Absolutely! We offer customizable party platters and larger event orders for local pickup. Please contact us via email, social media, or text for a quote.

REFUNDS, DAMAGES, AND ORDER ISSUES

Customer satisfaction is important to us. If there is an issue with your order, please contact us within 48 hours of delivery and include photos of the product and packaging when applicable.

Because our products are handmade and food items cannot be returned, we do not accept returns or exchanges. However, we are committed to working with our customers to make things right whenever possible.

Once a package has been transferred to the shipping carrier, delivery delays, lost packages, damage, or melting caused during transit are outside of our control. If your package is lost or damaged during shipment, please contact the carrier to begin a claim. We are happy to assist by providing any information needed for the claim process.